FREQUENTLY ASKED QUESTIONS

What is Scribbler? 

Scribbler is the only subscription box for novelists on the market.

How does it work? 

Subscribe via the Scribbler website (www.goscribbler.com) for selected term (1 month, 3 month, or 6 month). Click here for additional details.

How much does a box cost? 

$29.99 plus shipping (no sales tax unless you are in the state of Texas) 

How much does shipping cost? 

$7.99 in US, $19.99 in Canada, $29.99 International (Shipping not available to Mexico and Peru)

When does it ship?

Boxes ship on the 21st via USPS Priority Mail (1 – 3 day delivery in U.S.)

When is the last day to order a box?

The last day to order a box is the 10th of every month unless sold out prior to that date (which often occurs). If you order after the 10th, it will be for the following month.

What is the refunds/return policy? 

Because we must order a specific quantity of items for our boxes--most of which are nonreturnable--we cannot offer refunds once orders have been placed, or auto renewals have processed. Please note cancelations are for future boxes only, and not for the boxes already paid for (1, 3, or 6 depending on your subscription plan). 

How do renewals work? 

When you subscribe, you will be charged immediately for the subscription model you have chosen (1, 3, or 6 months). Once your subscription cycle is over, you will be re-billed for the same cycle on the 28th of the month unless you switch to a different plan or cancel your subscription. 

What payments do you accept? 

Scribbler accepts all major debit and credit cards. 

Do you ship to other countries? 

Yes, Scribbler ships to all countries except Mexico and Peru. We are working on shipping options for those countries, and hope to have a solution soon.

How do I cancel my subscription? 

Log onto your account and go to “Subscription” details. There is an option to cancel your subscription. If you have any issues, email hello@goscribbler.com.  

How much does shipping cost on shop items?

Shipping is free for current subscribers (US and International). Subscriber's purchased items from the shop will arrive in their monthly Scribbler box if purchased prior to the 15th. If purchased after the 15th, they will arrive in the following month's box. Shipping is also free for non-subscribers (US only) for purchases of $25 or more. For purchases less than $25 a flat shipping rate of $3.99 will be applied to your order. International shipping is currently unavailable for non-subscribers. Non-subscriber's shop purchases will be shipped within 3 business days of purchase. 

Can I return shop purchases? 

No, all shop purchases are final.

What if one of my shop purchases arrives damaged? 

We are a small business and thoroughly check each product prior to shipment. If your product arrives damaged we suggest speaking with your local post office. Unfortunately we cannot be responsible for products once they leave our facility. 

What if my shop purchase never arrives?  

We would suggest first checking the tracking number provided to you at time of shipping to ensure it has been delivered. If it has, check with anyone else in your household in case they placed your product somewhere. If you still cannot find a package marked as delivered, we suggest following up with your local post office or filing a police report if you suspect your package has been stolen. Unfortunately we cannot be responsible for products once they leave our facility. 

How can I get in touch with the Scribbler team? 

  • Email: hello@goscribbler.com 
  • Mailing Address: Scribbler LLC, Office Tower at Mockingbird Station, 5th Floor, 5307 E. Mockingbird Lane, Dallas, TX 75206